Helping fertility professionals improve their patient experience to increase their conversion and retention rates.
By reviewing your end-to-end patient experience and being the voice of the patient, I help clinics deliver exceptional levels of care and higher success rates, resulting in a more profitable and successful clinic.
As a previous patient, and now supporting over 700 other patients, I have a vast understanding of what a good experience looks like, and the support that is needed.
After reviewing your full end-to-end patient experience, I propose a personalised strategy for offering exceptional levels of support to your patients and deliver workshops on emotional impact of treatment and the support patients need.
You can download my complimentary Patient Support Audit to help you identify the key focus areas and I will feedback my thoughts on how you can enhance your patient support.
Provide excellent levels of care for your patients
My Support Modules include:
- Full end-to-end Strategy Gap Analysis
- Bespoke Emotional support strategy
- Staff Coaching and Training
- Content creation for Marketing materials, Social media and Support materials for patients
- Supporting clinics in creating their HFEA patient support policy
- Coaching staff through setting up support groups
What benefits will you see from working with me?
- Increased conversion and retention rates, leading to increased market share and turnover.
- Increased patient satisfaction – leading to repeat business and recommendations.
- Increased success rates due to patients feeling more supported and in a better state to cope with treatment.
- Unique support offering to differentiate against competitors.
Featured as a guest expert for BBC Click, BBC Radio Leeds, Sky News, Capital and Heart Radio, Thrive Global, IVF Babble and Fertility Road.
Testimonial from Yorkshire Fertility
"Working with Sarah has allowed us to form a collaboration of specialist knowledge, experience and passion for supporting and helping fertility patients or anybody who struggles with infertility. We chose to work with Sarah to help our organisation continue its dedication to patients, allowing them choices of support during their journey. Her service improves our support network and shows that we really care. We believe collaboration is the way forward in improving patient care and highlights our organisation’s ethos of working together to get results.
The results we have seen are really positive; patients are relieved to be offered a support network outside of the clinical environment. Some patients, more than others, need this friendly peer support and the benefits have shown through the popularity of enquiries and website and Facebook traffic to support information which includes Sarah’s services.
Sarah has made us more aware of the need for support and mostly emotional support during fertility, both before during and after care. Our team have learned to recognise the need for in going support beyond the time of treatment and to listen out for cries for help in patients who really struggle.
Sarah is really easy to get along with. She is professional and organised as well as kind and friendly. Sarah goes above and beyond for her patients and shares our work ethic of putting the patient first.
Sarah is part of the Yorkshire Fertility team and we see her as a colleague and friend who will continue to help to improve our service by contributing to future strategies."