Provide excellent levels of care for your patients
Helping fertility professionals improve their patient experience to increase their conversion and retention rates.
In an increasingly competitive market fertility clinics have to offer more than just higher success rates. Patients are seeking higher levels of support and understanding on how difficult IVF is emotionally as well as physically.
Providing emotional support right from the initial stage meeting gives patients hope and builds trust with the clinic that they will get an excellent experience (whatever the results).
Patients’ expectations are higher and there are lots of pressures on staff.
Clinics need to understand these challenges and focus on increasing the emotional support they offer their patients and staff.
I help clinics deliver exceptional levels of care and higher success rates by reviewing your end-to-end patient experience and being the voice of the patient, resulting in a more profitable and successful clinic.
As a previous patient, and now supporting over 8,000 other patients, I have a vast understanding of what a good experience looks like, and the support that is needed.
After reviewing your full end-to-end patient experience, I propose a personalise 'Patient Experience Strategy' for offering exceptional levels of support to your patients and deliver workshops on emotional impact of treatment and practical tools that you can implement straight away to support patients.
How Can I Support your Patients and Staff
What benefits will you see from working with me?
Benefits To You of Working With Me
Benefits To Your Patients
- They feel calmer, more informed and more in control of what is happening to their body.
- They are in a better state for coping through treatment.
- Provides coping strategies and exercises to aid emotional wellbeing.
- They have a better experience of having fertility treatmen.
- Helps them make changes to aid their fertility (e.g losing weight).
- The planner features a specific treatment section to reduce overwhelm, allow patients to record important information and create a plan to feel in control of the process.
NOVA IVI Fertility, Vinesh Gadhia, Chief Operating Officer
The most important result Sarah achieved for our business is that we learnt & understood how critical it is to handle patients emotionally, not only by counsellors but by the whole staff of each centre.
The key benefits we have seen from working with Sarah is the growth in our staff’s ability to understand patients emotionally and handle them accordingly.
In terms of measuring our Return on Investment, I can forecast that with consistent programs & the right follow up, ROI will be promising, and we will work together for the long term for sure.
European Fertility Society, Jakub Dejewski, Chairman
Sarah Banks is not only an outstanding Fertility Support Consultant and Author at the IVF Positivity Planner but also co-author of the Fertility Patients Care Guidance.
Yorkshire Fertility, Martin DeBono, Clinical Director
"The results we have seen are really positive; Sarah has made us more aware of the need for support and mostly emotional support during fertility, both before during and after care. Our team have learned to recognise the need for ongoing support and to listen out for cries for help in patients.
Sarah is really easy to get along with. She is professional and organised as well as kind and friendly. Sarah goes above and beyond for her patients and shares our work ethic of putting the patient first.
Sarah is part of the Yorkshire Fertility team and we see her as a colleague and friend who will continue to help to improve our service by contributing to future strategies."
Get in touch
Contact me to find out more about the bespoke training and support I offer to improve the experience of fertility treatment for your patients.
I look forward to hearing from you.
I Have Collaborated and Worked With...